Trade Customers
Let us take the hassle out of your next project
Our services
Let us take the hassle out of the window and door package on your next job. We will liaise with you to make sure we understand your requirements. We will process the job for you, giving you detailed drawings of the breakdown of transom and mullion splits etc. Then deliver the windows on the agreed date, offering a fitting service if you should require it.
Insurance Certificates
countycare windows &PROPERTY Services LTD
Terms & Conditions of sale
Whether your next project is for 1 window or for 200, you can still benefit from the massive discounts we offer you, due to the quantities of frames we supply each week. Simply email your designs, spec and sizes to countycarewindows@btinternet.com. We will supply you a detailed, no obligation quote within one working day. Once you have received your quote, the next contact will be from you. We will not bother you.
Family owned and operated, we supply and install market leading bespoke "Rehau" windows, doors and conservatories to both our domestic and trade customers. Because we supply large quanties of these windows we are able to pass on huge discounts directly to our clients.
Installations are carried out by our own fitters, one whom is our son and all of whom have many years exprierence.
We guarantee high-quality installations for each and every project. Check out samples of our recent work and you'll agree that we're the best choice for your next home renovation.
1. GENERAL
a) In these conditions the person signing the contract is referred to as the Customer and Countycare Windows & Property Services Ltd is referred to as ‘The Company’.
b) The customer is contracting direct with the company for the supply and installation (where necessary) of the products and services detailed and payments must be paid directly to the company.
c) The description of the company’s products and their effect is set out in the company’s current literature which is freely available. No additional representation shall bind the company unless the same has been put into writing by a director. From time to time improvements and changes are made to the company’s products. The customer acknowledges and agrees that he shall receive delivery of products which comply with the company’s latest basic design and specification may be affected without notice to the customer provided that the product shall be of equal or greater to the customer.
d) This contract contains all the terms and conditions agreed between the company and the customer and no variations of these terms and conditions shall bind either party unless previous agreement in writing signed by both the customer and a director of the company.
e) No omission by the company whether by way of indulgence or otherwise of failure to enforce or delay in enforcing the company’s rights here under shall be constructed as a waver of any of the company’s rights.
2. SURVEY
a) This agreement is subject to a detailed survey being carried out by the company or its agents and the company alone may as a result thereof in its absolute discretion and without ascribing any reason cancel all or part of this contract at any time to the installation commencing.
b) If it is found during the survey that additional work is necessary which is not covered by this contract to ensure that the completed installation is up to the company’s standard then the cost of such additional work will be notified to the customer before the installation commences. If the customer is not prepared to bear this additional cost then the company reserves the right to vary the terms of its guarantee or to cancel the contract as in 2a.
c) Trade surveys are offered free of charge at the discretion of the company and ALL details (including manufacturing sizes) are to be checked against the schedule provided BEFORE signing. No responsibility will be taken by the company for any size discrepancy. It is the trade customers responsibility to check sizes before authorising manufacture. For clarity trade customers are, customers building extensions or new build properties, whether through a builders or self build, commercial properties,
d) Once the contract is signed, any information that is to be supplied by the customer or their representatives, such as "finish floor levels" etc must be provided in writing within 7 days. Orders that are not put into production within 7 days of the order being placed are subject to price revision.
3. DELIVERY
a) The company will use its best endeavours to install/deliver the products scheduled within the period quoted to the customer. Not withstanding the company shall not be liable for any delay that arises from circumstances beyond the company’s control.
b) The company will not entertain any third party claims from the customer for late delivery.
c) The property in the products, the title to the products, and the ownership of the products shall remain with the company and will not pass to the customer until the total price has been paid to the company. No work will be carried out by the company under the guarantee until the total price has been paid to the company.
4. GUARANTEE
a) All glass used shall be of good quality but the company shall be under no liability whatsoever in respect of minor blemishes or imperfections which are not guaranteed by the glass manufacturers (not noticeable at a distance of 1.5m float & 3m toughened as per GGF standard). Any damage that the customer feels might be covered by the GGF industry standard, must be reported in writing, by email or recorded delivery, to the company within 24 hours of the final day of the installation. Due to the higher risk of damage, all commercial customers & building sites etc. must report any damage on the actual day of installation. The customer agrees that it will be the company, using accepted GGF guidelines, that will make all decisions about changing blemish/scratches glass or not and that it's decisions are final and binding. The company will not accept claims for damage caused after installation.
b) The company does not guarantee that the installation of the products specified will effect the incidence of condensation in the building and a leaflet describing the causes and remedies of condensation is available from the company upon request. The company does guarantee that condensation will not form between the panes of the double glazed sealed units for a period of 5 years.
c) The company undertakes to replace or repair free of charge any hardware product that proves defective as a result of faulty materials or workmanship within a period of 1 year from the date of order.
d) The product's framing is guaranteed for 10 years against failure. Any composite door slabs that should warp within the 10 year period, will be the reported by the company to the doors manufacturer and a warranty claim raised. It will be the door manufacturer that will solely decide if such warping falls within their accepted tolerances. Should the doors manufacturer agree to change the slab under the warranty claim, the company agree to fit that slab free of charge, within the guarantee period. The customer agrees that the door manufacturer's warranty decisions are final in all cases. The company does not accept responsibility for any damage to FOC warranty parts that may occur during transportation or during this goodwill fitting process.
e) Not withstanding the company shall not be liable to repair or replace any item which in its opinion has suffered damage due to misuse accident or premature deterioration due to the customers failure to satisfactorily maintain the product. The principle of fair wear will be applied in all cases.
f) in all cases without exception, warranty issue must be reported in writing to the company within the guarantee period. Failure to report straight way, in writing, any warranty issues, will invalidate any subsequent warranty claim. Only the company or its agents may work on its products during the guarantee period. Any works carried out on the company's products without written permission from the company, will void the guarantee on that product. In all cases without exception the guarantee period offered is deemed to start from the day of order not installation date.
g) The company will not accept claims for damage caused after installation. Due to the inherent higher risk of damage, all commercial customers & building sites including self new builds & self build extensions must report any damage on the actual day of installation.
5. LIABILITY
a) The company shall not be liable to pay for any work carried out by any other person firm or company engaged by the customer whether by way of rectification completion to or in respect of the contract works to be performed by the company unless such an engagement shall have been agreed by a director of the company in writing.
b) Liability whether is respect of one claim or in the aggregate arising from the installation of the company’s product shall not in any event exceed the cash price stated.
c) No claims for compensation for loss of wages or holiday entitlement whilst granting the company access to complete the works will be accepted.
d) Repairing render finishes. The customer understands that it is not possible to exactly match render finishes. Should any new products need to be rendered in, the company will attempt to match the existing required finish. The customer accepts that all and any final decisions on if render is a reasonable match or not are to be made by the company. In all cases any render repairs will be left undecorated. Any subsequent decoration required is the responsibility of the customer. No claims for compensation of any sort will be accepted by the company.
e) Composite door slab, frame & trim colour matching: - It should be noted that if this service is required by the customer, the door slab, frames and any ancillary trims would be colour matched by the manufacturer spraying them to the same "RAL" colour. It should be further noted that the slab, frame and any trims required are made of different materilas & therefore will not be an identical or exact colour match to each other. Sprayed frame and trim's "RAL" colours are meant as a representation of the slab colour only. The customer agrees that any final decision regarding colour match issues will be made by the company only & that the company"s decision in these matters is final and binding. The company will not entertain any claims, third party claims or late payment etc regarding colour matching issues.
f) Extreme weather events. The company's products are designed & tested to be watertight or draught proof in normal weather conditions only. Occurrences such as floods, extreme storms or other extreme weather events outside the norm etc, do not constitute normal weather conditions. For example, if the customers property is prone to flooding during these events, then it will be solely the customers responsibility to purchase alternative specialist flood prevention products to supplement any doors or windows fitted by the company. The company will not entertain any third party claims from the customer or its agents for such extreme weather events, flooding or damage that may be caused due to extreme weather events. All products supplied by the company are weather tested and the results of these tests are available upon request. Customers that live in exposed or flood prone areas, should avail themselves of this data, before any order is placed with the company, to ensure that the products they are purchasing are suitable for their location and to their particular requirements. The company will not be held responsible, should the customer fail to do this.
g) These conditions state the full liability of the company in respect of disputes and the company shall not be liable for consequential loss of any nature whatsoever including loss of earnings. No further guarantee warranty or representation is given or made as to the products or installation of them by the company or its agents. No claims for locksmith callouts will be accepted.
h) Not withstanding the company shall not be liable to repair or replace any broken keys, keys in locks, or subsequent damaged lock mechs, any scratches or paint damaged, to composite doors, any scratches or damage to the lock mech/head/hinge/cill edge of the of the door slab. It should be noted that the door edge and keeps etc, strike each other in their normal operation and are not covered by the manufacturer guarantee. Any such damage is to be counted as fair normal wear and tear.
i) Slight damage or imperfections to any coloured grained/foiled or aluminium powder coated frames will be repaired by the company, by use of industry accepted RAL colour matched touch up pens. Sight imperfections blemishes and scratches that can be repaired with a touch pen are not covered by the manufacturers or the companies guarantee. Note; Inline with industry practices, any imperfections or damage should clearly visible from 3m away & not when standing up close to the product. The customer accepts that the company's decision to repair or replace is final & binding. In the event that the damage or imperfection is deemed, by the company, to be too great to be repaired with a touch up pen, a new part, (frame or sash only), will be fitted free of charge to the customer, by the company, not an entirely new window or door etc. Initially any such damage must be reported by the customer, to the company, in writing, by email or reordered delivery within 24 hours of the final day of installation.
6. INSTALLATION
a) The company will make good any damage caused in the course of installation to plaster floor rendering or brickwork immediately surrounding any window or door installed by the company but under no circumstances can the company undertake to provide matching ceramic or other tiles or specialised finishes such as Tyrolean or Pebble-dash, nor can the colour of the making good or rendering be guaranteed to match the existing rendering. The company does not provide or apply any decorative finish to such making good.
b) The company and its servants will do their utmost to keep any damage to a minimum but it cannot guarantee to avoid damage to wallpaper or paintwork surrounding the installation and any redecoration as a result of such damage shall be the responsibility of the customer.
c) The company will not be liable for damage of any description arising from the installation or use of the products where such damage is due to defects in the fabric of the building which existed prior to the installation of the company’s products whether such damage was detected at survey or not. The company will notify the customer of any such defect if it is thought that the defect will prejudice the performance of the company’s products.
d) Customer's curtain/blind/shutters, removal and replacement. This service is not included in any quotes supplied by the company. Our installers will, if asked, try to leave you with some screening at bedroom windows or attempt to work around pre fitted shutters. If you are at all concerned about any delicate, expensive or complicated curtains, blinds, shutters, pelmets systems, please contact your original curtain/blind/shutter installer to arrange the removal and replacement before the date of your window/door installation. The company will not be held responsible for damage to curtains, blinds or shutters etc, that are present during the time of installation. We strongly recommend that all curtains, blinds and shutters are removed before our installers arrive, as if damaged by our installers, whilst trying to assist you, no responsibility for that damage can or will be accepted by the company.
e) The company wishes to make the customer aware that during replacement work there is a risk of damage to cables that run on, through, or behind existing frames and that these wires should to be removed/re-routed by the customer prior to the installation. If the company arrives to start the installation on the agreed date any wires have not been re-routed, the company, if safe to do so, will attempt to break the wires out through/behind the frames. If any damage occurs to wires or associated equipment during this process the customer agrees that they will be solely liable for any resulting costs. For clarity the company makes clear that any decision not to re-route is solely the customers responsibility. The customers agrees that any cable damage caused by the company or its representatives whilst attempting to remove old frames with either visible or concealed wires, will solely be the customers responsibility, and any associated cost to repair such damage will be borne solely by the customer and that the customer agree that the company will not be liable for any associated costs or damage whatsoever.
f) After the installation, all snagging issues must be reported within 72 hours of completion in writing.
7. Trickle Vents.
On 15/06/22 the law was changed regarding trickle vents fitted to windows and doors.
Now under "Approved Document F of Building Regulations" in England & Wales, all habitable rooms are required to have these trickle vents fitted. The company being Fensa registered and bound by current Building Regulations, will therefore fit these trickle vents as prescribed by the law. The company will make no exception to this rule. It will be the customers responsibility to provide proof, in witting, prior to the contract being signed and the deposit being paid, of any exemptions under listed buildings control, conservation area, mechanical ventilation with heat recovery system, or ducted continuous mechanical extraction system etc. Without this prior proof being provided in writing, before the contract is signed and the deposit being paid, trickle vents will be fitted as prescribed by law.
8. PAYMENT
a) Trade orders are to be paid by a pro-forma invoice, in full, before the goods are ordered.
b) Installations: - Payment of the final balance is due on practical completion and inspection by the customer or its agents. This payment must be made on the last day of the installation. Payment must be by way of cash, bankers draft, BAC’s or money orders payable to Countycare Windows & Property Services Ltd. The customer shall not be entitled to withhold payment by reason for any reasons, I.E alleged minor defect etc, which would normally be dealt with under the guarantee offered by the company. For clarity sealed units broken during the installation will be replaced under the guarantee. If payment is not made by the customer as above on the day of completion of installation, interest shall accrue on the amount of payment outstanding to the company from that date to the date of actual payment at the rate of 24.9% per month, accruing day by day. It should be noted that failure to pay the full balance on the last day of installation, will result in all discounts offered upon signing the contract to be withdraw. Any such discounts offered are subject to the terms of the agreement being followed. If the agreed payment schedule is not adhered to by the customer and full payment is not received as per that agreement, any discounts will become null & void and the full contract price shown on the contract, minus those discounts will become due. RETENTIONS. Unless previously agreed in writing with the company in the contract schedule, the company will not accept the customer withholding or holding back any part or full payments or retentions. WITHOUT EXCEPTION ALL PAYMENTS MUST BE MADE, ON TIME, AS PER THE CONTRACT SCHEDULE. It should be noted that failure to pay the FULL amount on time, as per the contract schedule, will result in the any certificates or guarantees etc originally offered, being withdrawn and becoming null & void. Also any outstanding snagging items or items covered by the guarantee will not be completed until FULL payment has been received. It should also be noted that the title of the goods will not pass until FULL payment has been made.
9. ACCESS
a) The customer agrees to provide the company and its servants or agents with reasonable access to the customer’s premises between 8.00am and 6pm on Monday to Friday until the installation has been complete and the products paid in full. In the event of the customer failing to give the company its servants or agents access to the premises for a period of twenty eight days from a request in writing by the company shall be entitled to terminate the agreement at the expiry of such period but without prejudice to its rights and liabilities hereunder and in particular to its right to receive payment for any works done or products manufactured, purchased or supplied to that date.
10. CANCELLATION
a) Upon signing by the customer the acceptance document a binding contract shall be created details which are given and such contract shall not be subject to cancellation by the customer although the company reserves the right to cancel the contract within the conditions above and in such circumstances alone return any deposit paid in full and without interest.
b) Without prejudice to its right to claim damages for breach of contract the company may at its sole discretion in appropriate cases agree to the cancellation of a contract by the customer upon payment to the company for all expenses incurred by it prior to the date of cancellation such an agreement to be set in writing and signed by a director of the company and countersigned by the customer.